Bad support service… Are unable to reach financing manager. Started refinance techniques. Turned in most of the files, missed 5 closings. However prepared! Losing money. Complicated customer support. Crappy price! Just how performed it visited cuatro.5 billion in the conversion? Pose a question to your Says Lawyer Place of work.
It keep moving us to the new loan processors
Awful customer care. I’ve been speaing frankly about a good re-finance due to the fact no nearer to closing than simply I was from inside the Summer. Customer support try a joke. They just import us to different people, and i am bounced as much as instance a golf ball. Extremely disappointed and you can mad and you can was swinging my financial as soon as possible. Do not recommend The fresh new Rez anyway.
My loan is having Ditech also it are marketed to The Rez
Do not use NEWREZ….greatest mistake You will find made. Already been trying refi. Because the Will get these days it is October however wishing. I’ve delivered the same documents inside multiple times. Can’t visited some body by the phone. My loan are accepted two months before still prepared. The firm try a joke go elsewhere.
The latest Rez is the terrible mortgage company!! The Rez titled and you may available to refi my financing within an excellent lower interest rate. The loan Manager Ryan told me it would be easy “no issue”. He plus told you no need for the next assessment due to the fact financing was only 1 year old so we just weren’t getting any additional money away! HA… 5 weeks after he or she is asking for docs they actually have. The loan Processor chip you should never comprehend the docs I publish on the safe website. The undoubtedly terrible financial You will find ever before caused! Save the latest outrage and find another financial!!
NewRez/Shellpoint gotten all of our mortgage regarding Ditech. Basic fee so you can NewRez was in , and this we developed through the NewRez webpages having automatic costs for the firstly every month. All the ran better up to . It never ever got the commission which had been supposed to be drawn from your checking account! I did not notice until we got a visit towards the away from particular strange number saying they certainly were NewRez, failed to communicate with him or her once we don’t acknowledge the number. Examined our very own membership on line via their website and you may low and you will behold the fresh October commission had not already been automatically obtained! Got to the mobile that have NewRez customer service instantly to get away the thing that was happening and you can try advised it absolutely was specific types of “glitch”. Actually, costs being moving getting percentage well because ! There clearly was plenty of cash in brand new savings account for it! I spoke with one or two more individuals for the , on 2nd people bringing the payment over the telephone with the fresh new declaration of the woman there is zero later charges, zero commission therefore was ACH. It is currently and on its webpage it’s indicating me personally that it’s an unapplied payment! What the heck, this is basically the Oct step one percentage and may was basically applied as such Quickly for the . So we log in to the telephone once again together today and you may ask what’s happening? Are informed that she’d instantaneously demand it be used on new October commission and “you are not later” I called our financial following speaking with NewRez to the and you may the financial institution said “no test at the fee got expected by the NewRez/Shellpoint, they (the financial institution) commonly ending any payment and now we keeps plenty of currency to fund 4 years of costs”! I have lower than 12 months left about first financial as they are positively offered going to the condition attorneys general’s office, the better organization agency you could check here, employing a legal professional and spending which regarding today. Our on line account that have NewRez reveals the following fee to be auto-paid down is set to have The fall of step one, but if we you will need to glance at the planned automatic payments, it confides in us we can not just like the account try “past due”. This is so completely wrong on the many profile! We have Not ever been late from inside the 30 ages with the help of our home loan fee therefore possess a perfect credit history over 850! Are they today planning fuck our very own credit score? Prevent Her or him!